Envía una copia de todas las conversaciones de chat a tu servidor.
Esta función solo está disponible en el paquete PRO.
Como funciona
Se envía una copia de todas las conversaciones de chat terminadas, las conversaciones perdidas y los mensajes fuera de línea en formato JSON en tiempo real a la URL de tu elección. Luego, puedes procesar todas las conversaciones de Smartsupp en tu servidor y exportarlas a un sistema externo de tu elección (CRM, mesa de ayuda, etc.).
Activa POST hook
Envía un correo electrónico a support@smartsupp.com donde especifiques tu URL personalizada. Por nuestra parte, configuraremos el envío de todas las conversaciones de chat a esa URL.
Manejar solicitudes
Ve a continuación cómo manejar la solicitud JSON usando un script PHP.
PHP script
$data = file_get_contents('php://input');
// store data
file_put_contents('data.json', $data);
// or parse and process
$json = json_decode($data);JSON solicitud
{
"accountId": 208,
"beginAt": 1427470439703,
"endAt": 1427470476687,
"channel": {
"id": 55039,
"isChat": true,
"isMissed": false,
"isTriggered": true,
"isOffline": false,
"isCompleted": true,
"isDropped": false,
"duration": 36,
"avgResponse": 14,
"firstResponse": 14,
"messagesCount": 5,
"wordsCount": 11,
"rating": 5,
"ratingDesc": ""
},
"visitor":{
"id": 27671,
"name": "Dusan Kmet",
"email": "dusan@domain.com",
"note": "VIP customer",
"group": null,
"ipAddress": "89.235.0.55",
"city": "Czech Republic",
"countryCode": "CZ",
"country": "Brno",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.89 Safari/537.36",
"platform": "MacIntel",
"referer": "",
"variables": {
"chatId":{ "label":"Chat ID", "value":208 },
"chatPackage":{ "label":"Chat Package", "value":"pro" },
"userId":{ "label":"User ID", "value":"1234" }
}
},
"paths":[{
"url": "http://developers.smartsupp.com/smartsupp/hook-post",
"title": "POST Hook · Smartsupp"
}, {
"url": "http://developers.smartsupp.com",
"title": "API · Smartsupp"
}],
"messages":[{
"type": "visitor",
"from": "visitor:mxTiqn9adr2h39kmzAJ0FeaTGFJhmjio0R41491503012015",
"content": "Hello",
"sentAt": 1427470439703,
"triggeredBy": null
}, {
"type": "system",
"name": "John Doe",
"from": "agent:3",
"content": "agent.join",
"sentAt": 1427470446219,
"triggeredBy": null
}, {
"type": "agent",
"name": "",
"from": "system",
"content": "This is triggered message",
"sentAt": 1427470449706,
"triggeredBy": "Test Trigger"
}, {
"type": "agent",
"name": "John Doe",
"from": "agent:3",
"content": "Hi, how can i help you ?",
"sentAt": 1427470453772,
"triggeredBy": null
}, {
"type": "visitor",
"name": "Dusan Kmet",
"from": "visitor:mxTiqn9adr2h39kmzAJ0FeaTGFJhmjio0R41491503012015",
"content": "tanks.",
"sentAt": 1427470473124,
"triggeredBy": null
}, {
"type": "system",
"name": "Dusan Kmet",
"from": "system",
"content": "close.visitorClose",
"sentAt": 1427470476687,
"triggeredBy": null
}]
}Valores de solicitud
Examina los valores de solicitud disponibles.
| nombre | tipo | descripción |
|---|---|---|
accountId |
int | Account id |
beginAt |
int | Timestamp of conversation start |
endAt |
int | Timestamp of conversation end |
channel |
object | Channel info |
channel.id |
int | Id of channel |
channel.isChat |
boolean | True if visitor and agent send message |
channel.isMissed |
boolean | True if agent don't respond to last visitor message |
channel.isTriggered |
boolean | True if chat has at least one trigger message |
channel.isOffline |
boolean | True chat was offline chat (visitor send offline message) |
channel.isCompleted |
boolean | True chat was closed and visitor has response by agent on every message. |
channel.isDropped |
boolean | True chat was dropped. |
channel.duration |
int | Num of seconds. |
channel.avgResponse |
int | Num of seconds. |
channel.firstResponse |
int | Num of seconds. |
channel.messagesCount |
int | Num of messages in chat. |
channel.wordsCount |
int | Num of words in chat. |
channel.rating |
int | Chat rating (null if visitor don't send rating). |
channel.ratingDesc |
string | Chat rating comment (null if visitor don't send rating). |
visitor |
object | Visitor info |
paths |
object[] | List of paths |
messages |
object[] | List of messages |