Zasílejte si kopii všech konverzací na váš server.
Tato funkce je dostupná pouze v balíčku PRO.
Kopie všech dokončených live chat konverzací, zmeškaných konverzací a offline zpráv se odesílá ve formátu JSON v reálném čase na adresu URL podle vašeho výběru. Poté můžete zpracovat všechny konverzace Smartsupp na vašem serveru a exportovat je do systému třetí strany podle vašeho výběru (CRM, help desk atd.).
Aktivace POST hooku
Zašlete e-mail na adresu support@smartsupp.com s URL adresou, na níž budete chtít odesílat konverzace. My následně nastavíme odesílání všech chatových konverzací na tuto URL adresu.
Zpracování požadavků
Níže uvádíme, jak zpracovat JSON requesty (požadavky) pomocí PHP skriptu.
PHP skript
$data = file_get_contents('php://input');
// store data
file_put_contents('data.json', $data);
// or parse and process
$json = json_decode($data);JSON requesty
{
"accountId": 208,
"beginAt": 1427470439703,
"endAt": 1427470476687,
"channel": {
"id": 55039,
"isChat": true,
"isMissed": false,
"isTriggered": true,
"isOffline": false,
"isCompleted": true,
"isDropped": false,
"duration": 36,
"avgResponse": 14,
"firstResponse": 14,
"messagesCount": 5,
"wordsCount": 11,
"rating": 5,
"ratingDesc": ""
},
"visitor":{
"id": 27671,
"name": "Dusan Kmet",
"email": "dusan@domain.com",
"note": "VIP customer",
"group": null,
"ipAddress": "89.235.0.55",
"city": "Czech Republic",
"countryCode": "CZ",
"country": "Brno",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.89 Safari/537.36",
"platform": "MacIntel",
"referer": "",
"variables": {
"chatId":{ "label":"Chat ID", "value":208 },
"chatPackage":{ "label":"Chat Package", "value":"pro" },
"userId":{ "label":"User ID", "value":"1234" }
}
},
"paths":[{
"url": "http://developers.smartsupp.com/smartsupp/hook-post",
"title": "POST Hook · Smartsupp"
}, {
"url": "http://developers.smartsupp.com",
"title": "API · Smartsupp"
}],
"messages":[{
"type": "visitor",
"from": "visitor:mxTiqn9adr2h39kmzAJ0FeaTGFJhmjio0R41491503012015",
"content": "Hello",
"sentAt": 1427470439703,
"triggeredBy": null
}, {
"type": "system",
"name": "John Doe",
"from": "agent:3",
"content": "agent.join",
"sentAt": 1427470446219,
"triggeredBy": null
}, {
"type": "agent",
"name": "",
"from": "system",
"content": "This is triggered message",
"sentAt": 1427470449706,
"triggeredBy": "Test Trigger"
}, {
"type": "agent",
"name": "John Doe",
"from": "agent:3",
"content": "Hi, how can i help you ?",
"sentAt": 1427470453772,
"triggeredBy": null
}, {
"type": "visitor",
"name": "Dusan Kmet",
"from": "visitor:mxTiqn9adr2h39kmzAJ0FeaTGFJhmjio0R41491503012015",
"content": "tanks.",
"sentAt": 1427470473124,
"triggeredBy": null
}, {
"type": "system",
"name": "Dusan Kmet",
"from": "system",
"content": "close.visitorClose",
"sentAt": 1427470476687,
"triggeredBy": null
}]
}Požadované hodnoty
Níže uvádíme dostupné požadované hodnoty.
| name | type | description |
|---|---|---|
accountId |
int | Account id |
beginAt |
int | Timestamp of conversation start |
endAt |
int | Timestamp of conversation end |
channel |
object | Channel info |
channel.id |
int | Id of channel |
channel.isChat |
boolean | True if visitor and agent send message |
channel.isMissed |
boolean | True if agent don't respond to last visitor message |
channel.isTriggered |
boolean | True if chat has at least one trigger message |
channel.isOffline |
boolean | True chat was offline chat (visitor send offline message) |
channel.isCompleted |
boolean | True chat was closed and visitor has response by agent on every message. |
channel.isDropped |
boolean | True chat was dropped. |
channel.duration |
int | Num of seconds. |
channel.avgResponse |
int | Num of seconds. |
channel.firstResponse |
int | Num of seconds. |
channel.messagesCount |
int | Num of messages in chat. |
channel.wordsCount |
int | Num of words in chat. |
channel.rating |
int | Chat rating (null if visitor don't send rating). |
channel.ratingDesc |
string | Chat rating comment (null if visitor don't send rating). |
visitor |
object | Visitor info |
paths |
object[] | List of paths |
messages |
object[] | List of messages |