Get ready to ride the wave of AI powered shopping!
Smartsupp Mira AI is an AI Shopping Assistant built to tackle all your daily customer queries, from FAQs to personalized product suggestions.
And the best part? It's all at your fingertips with our user-friendly chatbot builder.
Check out the steps below to unleash your own AI shopping sidekick in a flash! 🚀
How to set up your personal AI Shopping Assistant?
1. Find the AI chatbot in your dashboard
In Smartsupp, AI Shopping assistants are a type of a chatbot. And all your AI chatbots are available in your dashboard on the left-side navigation bar.
Just click on the magic wand and you will get into the chatbot builder.
2. Add the sources to make your AI Shopping Assistant smart
Start with adding the sources that will be used by your AI chatbot.
Click on the Sources option to add the sources to feed your AI Shopping Assistant with the information necessary for recommending products and answering questions.
You have 2 options regarding types of sources:
A) Web scrape - automates data extraction from websites
B) XML product feed - your product catalog that includes details like product names, prices, and descriptions for consistent presentation
However providing both sources is highly recommended for best performance and quality.
Product feed info:
Smartsupp AI Shopping Assistant supports the following
Info: If you want to learn more about how to export product feeds from various e-commerce platforms, see our article here.
Note: If you want specific answers that may not be available on the page or in the product feed, the AI Shopping Assistant won't provide or recommend them. So it is necessary to include them in your sources. Every website is built differently and we are not able to cover and extract the data from all websites the same. Although we are working on to maximize and make management of sources user friendly as much as possible.
3. Set up your AI Shopping Assistant
Now it is time to shine 🤩. Create a new AI Chatbot Shopping Assistant according to your preferences, needs, and tone of voice. Be creative and choose his name, tone of voice, talkativeness, confidence & use of emojis.
Of of great things about AI Shopping Assistant is that you can create an identity ( persona) of your chatbot. Type a name, choose gender and one of avatars from gallery. It will display in the header of widget as well as next to the message. You can also select custom photo up to 2MB.
Once your persona is ready you can use it for another AI Chatbot or start to create a new chatbot identity.
In the next step, you can decide about tone of voice of your AI chatbot.
Now decide about his role. You can select between Sales manager or Helpdesk role. If you haven't done it before, you can add your sources here and choose which source to use be used.
The final stage is to define the skills of your new AI Shopping Assistant. The options are the following:
A. Product recommendations
You decide if your AI Shopping Assistant should recommend the products or not.
Be aware that recommending the product is tightly dependent on product feed source so it's mandatory to provide one.
B. Conversation handover
The handover to the agent is also in your hands, you can decide what fits your workflow the best.
4. Preview your AI Shopping Assistant
Are you ready for the ride? 🏎️
Now it is a time to test how your AI Shopping Assistant will reply to your customer queries.
Click the Live preview button and ask questions about your brand & products.
If needed, you can always change the chatbot conditions as you are used to from our classic chatbots.
Everything is running smoothly? 🎉
Go ahead and ask the AI Shopping Assistant some FAQs you are facing daily or ask for some product recommendations. See below two particular uses where AI chatbot can help you.
Product recommendation: Maria, an amateur with limited camera knowledge, is keen on purchasing a digital camera. As she explores the website's product offerings, she realizes she needs assistance. Turning to the AI chatbot-based live chat, Maria initiates a conversation for guidance. The chatbot proactively inquires about her preferences and presents a well-suited category. Maria examines the recommendations, and seeks additional information. Chatbot offers additional help or the option to speak with a live agent.
Answering FAQs: Stephanie is not sure about payment method and delivery. She asks the AI chatbot and he gives her detailed answers even with pricing for delivery. She also tends to know the terms and conditions of the service, even here AI chatbot is ready to help by sending her links to terms and conditions so she doesn't need to search for them on the website. In case she still needs more information the conversation can be overtaken by live agent.